Christmas Card
Christmas Card
Blank Christmas Greeting Card (Purple Crown Creations)
FAQs
FAQs
Where do you ship from?
We ship from Leduc, Alberta (Edmonton area).
Do you customize gift boxes?
Yes, we do and you can do it online here. Let us know how we can further assist you with customization by contacting us.
When will orders be processed?
All orders are processed within 1-2 business days. Orders are NOT processed on weekends or Canadian holidays.
Please allow additional days in transit for delivery.
I entered a wrong or incomplete (e.g. missing unit number) address, what will happen?
Please advise us right away if there is something wrong with the shipping/delivery address. If the package has been shipped already, we are not responsible for lost packages due to incomplete or incorrect shipping/delivery address provided by the customer. For returned packages on incomplete or incorrect address entered by the customer, the customer is liable to pay for any additional handling and shipping fees.
Where do you ship?
At this time, we ship Canada wide.
Do you guarantee delivery dates?
NO, we do not guarantee delivery dates on packages we ship.
What is the shipping method and its cost?
Shipping is calculated and displayed at check out. You will then have different options to choose from for your shipping method. Shipping costs vary depending on the size and the weight of the package.
Please note that there may be delays due to high volume of shipments and safety measures in place.
Do you offer pick up?
No, we do not offer pick up.
Do you offer local delivery?
We do local delivery within Leduc for FREE.
Local Delivery are being made every Monday and Thursday, except holidays.
For same day, next day delivery or specific dates, please leave us a note upon your checkout or better yet contact us before placing your order.
Local delivery option will appear upon checkout if the shipping address is within the areas covered.
For local delivery, do you offer same day or next day delivery?
Same day or next day delivery may be available upon request. Please contact us before placing your order.
Where are your products from?
All our products are sourced from businesses across Canada.
What is your return policy?
Please read our Return & Refund Policy HERE.
Shipping Policy
Shipping Policy
We ship from Leduc, Alberta (Edmonton area). At this time, we only ship within Canada.
Shipping Address
We kindly ask that you please always double check the shipping/delivery address entered, especially if the gift is to be sent directly to your recipient’s address. Please always review your order confirmation email to verify that all the information are correctly entered. Please contact us as soon as possible if something is amiss in your order details.
PLEASE NOTE: We are not responsible for lost packages due to incomplete (e.g. missing unit number) or incorrect shipping/delivery address provided by the customer. For returned packages on incomplete or incorrect address entered by the customer, the customer is liable to pay for any additional handling and shipping fees.
Shipment processing time
All orders are processed within 1-2 business days. Orders are not processed on weekends or Canadian Holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days.
Please allow additional days in transit for delivery.
Shipping rates & delivery estimates
We do not guarantee delivery dates.
Shipping charges for your order will be calculated and displayed at checkout. You will then have different options to choose from for your shipping method. Shipping costs vary depending on the size and the weight of the package.
Local Delivery
* We do local delivery within Leduc for FREE.
Local Delivery are being made every Monday and Thursday, except holidays.
For same day, next day delivery or specific dates, please leave us a note upon your checkout or better yet contact us before placing your order.
Local delivery option will appear upon checkout if the delivery address is within the areas covered.
Return Policy
Return Policy
FOR ALL KAY INAY CURATED GIFT BOXES AND INDIVIDUAL ITEMS
We do not offer returns and refunds. All sales are FINAL.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
You can always contact us for any question at info@kayinay.ca
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