FAQs

Where do you ship from?

We ship from Leduc, Alberta (Edmonton area).

When will orders be processed?

All orders are processed within 1-2 business days. Orders may or may not be processed on weekends or holidays. 

Where do you ship?

At this time, we ship Canada wide.

Do you customize gift boxes?

Yes, we do and you can do it online here. Let us know how we can further assist you with customization by contacting us.

What is the shipping method and its cost?

We ship orders with Canada Post. Shipping is calculated and displayed at check out. You will then have different options to choose from for your shipping method.

We currently offer offer a flat rate shipping of $15 and FREE shipping on orders $150 and up.

Please note that Canada Post is experiencing a delay on their deliveries due to high volume of shipments. 

Do you offer pick up or local delivery?

We currently do not offer pick up.

We do local delivery within Leduc for FREE.

For Edmonton and certain surrounding areas, local delivery is FREE for orders $100 and up. Otherwise, a $8 delivery fee will apply (orders below $100).

Local delivery option will appear upon checkout if the shipping address is within the areas covered.

For local delivery, do you offer same day or next day delivery?

Same day or next day delivery may be available upon request. Please contact us before placing your order. 

I entered an incorrect shipping/delivery address, what should I do?

Please contact us immediately once you noticed that the shipping/delivery address entered is incorrect. If we have already shipped your box, there will be a fee associated for package redirection.

Where are your products from?

All our products are sourced from businesses across Canada.

What is your return policy?

Due to the nature of our products, we do not offer returns. All sales are FINAL. However, please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.