FAQs

Where do you ship from?

We ship from Leduc, Alberta (Edmonton area).

Do you customize gift boxes?

Yes, we do and you can do it online here. Let us know how we can further assist you with customization by contacting us.

When will orders be processed?

All orders are processed within 1-2 business days. Orders are NOT processed on weekends or Canadian holidays

Please allow additional days in transit for delivery.

I entered a wrong or incomplete (e.g. missing unit number) address, what will happen?

Please advise us right away if there is something wrong with the shipping/delivery address. If the package has been shipped already, we are not responsible for lost packages due to incomplete or incorrect shipping/delivery address provided by the customer. For returned packages on incomplete or incorrect address entered by the customer, the customer is liable to pay for any additional handling and shipping fees.

Where do you ship?

At this time, we ship Canada wide.

Do you guarantee delivery dates?

NO, we do not guarantee delivery dates on packages shipped via Canada Post.

What is the shipping method and its cost?

We ship all orders with Canada Post. Shipping is calculated and displayed at check out. You will then have different options to choose from for your shipping method.

We currently offer flat rate shipping (price available upon checkout) and FREE shipping on orders $200 and up.

Please note that Canada Post is experiencing delays due to high volume of shipments and safety measures in place.

Do you offer pick up?

Yes, we do.

Your order can be picked up at The Light House Cowork space in Leduc at 4810 50th Ave Leduc, AB T9E 6X9

Pick-ups are available Monday to Friday (except Holidays) between 9am and 3pm

Specific instructions will be sent once your order is ready for pick-up.

For pick-ups on specific dates, please leave us a note upon your checkout or better yet contact us before placing your order. 

Do you offer local delivery?

We do local delivery within Leduc for FREE.

For Edmonton and certain surrounding areas, a local delivery fee of $15 will apply. We partner with a local courier to make the delivery of your packages.

Local Delivery are being made every Tuesday and Friday. Cut off for these delivery days are Monday and Thursday at 2:00pm.

For same day, next day delivery or specific dates, please leave us a note upon your checkout or better yet contact us before placing your order. 

Local delivery option will appear upon checkout if the shipping address is within the areas covered.

For local delivery, do you offer same day or next day delivery?

Same day or next day delivery may be available upon request. Please contact us before placing your order. 

Where are your products from?

All our products are sourced from businesses across Canada.

What is your return policy?

Due to the nature of our products, we do not offer returns. All sales are FINAL. However, please inspect your order once received and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.