FAQs

Where do you ship from?

We ship from Leduc, Alberta (Edmonton area).

Do you customize gift boxes?

Yes, we do and you can do it online here. Let us know how we can further assist you with customization by contacting us.

When will orders be processed?

All orders are processed within 1-2 business days. Orders may or may not be processed on weekends or holidays. 

Where do you ship?

At this time, we ship Canada wide.

Do you guarantee delivery dates?

NO, we cannot and do not guarantee delivery dates.

What is the shipping method and its cost?

We ship all orders with Canada Post. Shipping is calculated and displayed at check out. You will then have different options to choose from for your shipping method.

We currently offer offer a flat rate shipping of $15 and FREE shipping on orders $180 and up.

Please note that Canada Post is experiencing delays due to high volume of shipments and safety measures in place.

Do you offer pick up or local delivery?

We currently do not offer pick up.

We do local delivery within Leduc for FREE.

For Edmonton and certain surrounding areas, local delivery is FREE for orders $100 and up. Otherwise, a $8 delivery fee will apply (orders below $100).

Local delivery option will appear upon checkout if the shipping address is within the areas covered.

For local delivery, do you offer same day or next day delivery?

Same day or next day delivery may be available upon request. Please contact us before placing your order. 

Where are your products from?

All our products are sourced from businesses across Canada.

What is your return policy?

Due to the nature of our products, we do not offer returns. All sales are FINAL. However, please inspect your order once received and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.