Shipping Policy for Severiana Fine Jewellery
We ship from Leduc, Alberta (Edmonton area).
At this time, we only ship within Canada and the US (see list of the states below).
International shipments (outside Canada) may be subject to import duties, taxes, fees, and customs duties. Customers are responsible for any applicable duties and taxes associated with their orders.
We kindly ask that you please always double check the shipping/delivery address entered, especially if the gift is to be sent directly to your recipient’s address. Please always review your order confirmation email to verify that all the information are correctly entered. Please contact us as soon as possible if something is amiss in your order details.
PLEASE NOTE: We are not responsible for lost packages due to incomplete (e.g. missing unit number) or incorrect shipping/delivery address provided by the customer. For returned packages on incomplete or incorrect address entered by the customer, the customer is liable to pay for any additional handling and shipping fees.
Shipment processing time
All orders are processed within 1-2 business days. Orders are not processed on weekends or Canadian Holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days.
Please allow additional days in transit for delivery.
Shipping rates & delivery estimates
We do not guarantee delivery dates.
Shipping charges for your order will be calculated and displayed at checkout. You will then have different options to choose from for your shipping method. Shipping costs vary depending on the size and the weight of the package.
* We do local delivery within Leduc for FREE.
* For Edmonton and certain surrounding areas, a local delivery fee of $15 will apply.
Local Delivery are being made every Monday and Thursday, except holidays.
For same day, next day delivery or specific dates, please leave us a note upon your checkout or better yet contact us before placing your order.
Local delivery option will appear upon checkout if the delivery address is within the areas covered.
List of States/Territory we currently ship to:
- District of Columbia
- New Hampshire
- New Jersey
- New Mexico
- New York
- North Carolina
- North Dakota
- Rhode Island
- South Carolina
- South Dakota
- West Virginia