Severiana Fine Jewellery Return Policy

This return policy only applies to our Severiana Fine Jewellery collection.

ALL products on our Severiana Fine Jewellery collection have a 30-day money back guarantee, which means you have 30 days after receiving your item to request a return, if gold purity is proven to be not as promised.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@kayinay.ca. Please note that returns will need to be sent to the following address: 

Kay Inay Gifts Inc.

4810 50th Ave

Leduc, Alberta T9E 6X9

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@kayinay.ca.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at info@kayinay.ca.